1.1. These Terms of Service (hereinafter, the "Terms") are a legally binding agreement between the Client and EGLSHIP LLC (hereinafter, the "Company").

1.2. Any use of the Company's services, including but not limited to:

• registration on the website
• creating shipments
• handing over parcels
• payment for services

1.3. The Client confirms that they have read the Terms in full, understand their content, and accept all risks associated with the use of the services.

1.4. These Terms take precedence over any oral arrangements, correspondence, or other agreements, unless otherwise expressly set out in writing and signed by the Company.

1.5. The Client agrees that acceptance of these Terms is made in electronic form and has legal force equal to a handwritten signature.

2.1. The Company provides exclusively intermediary, logistics, and warehousing services, including the receipt, processing, consolidation, storage, and arrangement of delivery of shipments.

2.2. The Company is not a carrier, manufacturer, or seller of goods.

2.3. The Company does not carry out the actual transportation of shipments, but only arranges it with the involvement of third parties.

2.4. The Company is not liable for the acts or omissions of third parties, including but not limited to:

• transportation companies (UPS, FedEx, USPS, and others)
• warehouse operators
• customs authorities
• government bodies

2.5. The Company does not control the logistics chain after a shipment is handed over to third parties and does not guarantee:

• delivery times
• the safety of the shipment at all stages
• continuous or uninterrupted delivery

2.6. The Client confirms and agrees that the Company acts exclusively as an intermediary (freight forwarder / agent), and all risks associated with transportation are borne by the Client.

2.7. The Company is not liable for:

• the quality, authenticity, and completeness of goods
• the actions of sellers or senders
• goods failing to meet the Client's expectations

3.1. The Client undertakes to provide accurate, reliable, and up-to-date information when registering and using the Company's services.

3.2. The Client bears full and exclusive responsibility for:

• the security of account credentials (login, password, and others)
• all actions performed using their account
• any consequences caused by the use of the account by third parties

3.3. Any actions performed through the Client's account are deemed to have been performed by the Client.

3.4. The Client undertakes to notify the Company immediately of any unauthorized access to the account.

3.5. The Company may, at any time, at its discretion, without prior notice and without giving reasons:

• suspend access to the account
• restrict the use of the services
• block the account
• refuse service

3.6. The Company may request documents from the Client to verify identity (passport), as well as any additional information necessary to comply with the law or internal procedures.

3.7. The Client undertakes not to create multiple accounts in order to circumvent the Company's restrictions, rates, or other terms.

3.8. If suspicious, fraudulent, or unlawful activity is identified, the Company may:

• suspend the processing of shipments
• retain shipments
• provide information to the relevant authorities
• refuse further service

3.9. The Company is not liable for any losses arising from unauthorized access to the Client's account if such access was made possible through the fault of the Client.

4.1. The Client represents and warrants that:

• they are the lawful owner of the shipment or have all necessary rights to dispose of it
• the contents of the shipment do not violate the laws of the USA, transit countries, and the country of destination
• the shipment does not contain goods prohibited or restricted for shipment
• the information provided about the contents, value, and characteristics of the shipment is complete, accurate, and reliable

4.2. The Client assumes all risks associated with incorrect, incomplete, or unreliable declaration of the shipment.

4.3. The Client undertakes to indemnify the Company (indemnify and hold harmless) against any losses, expenses, fines, claims, demands, and costs, including reasonable legal defense expenses, without limitation of amount, arising as a result of:

• the Client's breach of these Terms
• the provision of inaccurate information
• a violation of the law
• claims by third parties, government authorities, or carriers

4.4. If the expenses specified arise, the Client undertakes to reimburse the Company for such expenses in full upon first demand.

The Company may:

• retain shipments until payment in full (lien)
• charge funds from available payment methods
• assign the debt to third parties for collection

The minimum amount of compensation when processing a problematic shipment is at least $50, excluding additional expenses.

4.5. The Company is not liable for consequences arising from the provision by the Client of inaccurate or incomplete information.

5.1. The Client undertakes not to hand over for shipment goods that are prohibited or restricted for shipment under the laws of the USA, transit countries, and the country of destination, as well as the Company's internal rules.

5.2. Such goods include, but are not limited to:

• weapons, ammunition, explosives
• narcotic and psychotropic substances and precursors
• flammable, toxic, and hazardous materials
• goods subject to export restrictions, sanctions regimes, and controls (including but not limited to the requirements of the laws of the USA)
• counterfeit goods and fakes
• other goods prohibited for carriage or requiring special permits

5.3. The Company may, but is not obliged to, inspect the contents of a shipment.

5.4. When preparing customs declarations or other accompanying documents, the Company acts on the basis of information provided by the Client and does not verify its accuracy, completeness, or compliance with legal requirements.

5.5. The Client bears full responsibility for:

• the accuracy of the information provided
• the description of the contents of the shipment
• the stated value, quantity, and characteristics of the goods

5.6. If the Client does not provide the information necessary to process the shipment (including a description of the contents, value, quantity, and other data), the Company may, at its discretion:

• suspend the shipment until the information is received, or
• complete the accompanying and customs documents itself on the basis of available information or a reasonable estimate

5.7. All information entered by the Company in accordance with clause 5.6 is deemed to have been provided by the Client, and the Client bears full responsibility for its accuracy regardless of who actually entered it.

5.8. If prohibited or restricted goods are found or suspected, the Company may, at its discretion, without prior notice to the Client:

• open the shipment
• suspend processing or dispatch
• refuse service
• dispose of the shipment in whole or in part
• provide information and/or the shipment to government authorities

5.9. All expenses, losses, and consequences associated with the discovery of prohibited or restricted goods, including fines, storage, return, disposal, or confiscation, are borne entirely by the Client.

5.10. The Client confirms that they understand and accept all risks associated with violations of export restrictions, sanctions regimes, and customs legislation.

6.1. The Company may, without prior notice to the Client, open, inspect, scan, photograph, weigh, repack, label, and otherwise process shipments.

6.2. The Company may change packaging, split or combine shipments, and take other actions necessary to ensure:

• the safety of carriage
• compliance with legal requirements
• optimization of logistics processes

6.3. The Client gives the Company unconditional and irrevocable consent to the actions specified.

6.4. The Company is not liable for any consequences of such actions, including a change in the appearance of the packaging, redistribution of the contents, damage to packaging materials, or other related changes, if such actions were reasonably necessary.

7.1. All services of the Company are payable on a full prepayment basis, unless otherwise agreed in writing.

7.2. The Company may suspend the processing, storage, and/or dispatch of any shipments until all accrued services and charges have been paid in full.

7.3. The Company reserves the right to change rates, the cost of services, and payment terms at any time without prior notice.

7.4. The Client undertakes to pay all invoices issued in a timely manner, including:

• the cost of delivery
• warehousing services
• additional services
• payment system fees
• any other expenses related to the shipment

7.5. If there is an outstanding balance, the Company may:

• retain shipments until the debt is paid in full (right of retention / lien)
• refuse to dispatch or release the shipment
• suspend service to the Client

7.6. The Client grants the Company the right to charge the outstanding amount from any available payment methods previously used by the Client.

7.7. If the Client fails to meet payment obligations, the Company may assign the debt to third parties for collection, including collection agencies, and may also initiate judicial collection.

7.8. The Client undertakes to reimburse all expenses of the Company related to debt collection, including but not limited to legal expenses and fees.

7.9. Any individual terms, discounts, or special rates provided to the Client are temporary, are granted at the discretion of the Company, and may be cancelled at any time without explanation.

8.1. The Company's services are provided on an "as is" (AS IS) and "as available" (AS AVAILABLE) basis.

8.2. The Company provides no warranties, express or implied, including but not limited to:

• warranties of timely delivery
• warranties of the safety of the shipment
• warranties of continuous or uninterrupted provision of services
• warranties that the services will meet the Client's expectations or purposes

8.3. To the maximum extent permitted by applicable law, the Company disclaims all implied warranties, including but not limited to:

• warranties of merchantability (merchantability)
• warranties of fitness for a particular purpose (fitness for a particular purpose)

8.4. The Company does not guarantee the absence of errors, delays, losses, or failures in the course of providing the services.

9.1. To the maximum extent permitted by applicable law, the total liability of the Company for any claims of the Client, regardless of their basis (contract, tort, or otherwise), is limited to:

• actual direct damage, and
• may not exceed $100 per shipment, unless otherwise agreed in writing or additionally insured.

9.2. If additional insurance is arranged, the liability of the Company may be increased up to the insured value, subject to the terms of the insurance.

9.3. Under no circumstances is the Company liable for:

• indirect, incidental, or punitive damages
• lost profits
• loss of income, business, or reputation
• any other indirect losses

9.4. The Company is not liable for:

• the acts or omissions of third parties
• customs delays, inspections, and fines
• confiscation or seizure of goods
• delivery delays for any reason

9.5. The Company is not liable for damage to packaging if such damage arose as a result of reasonable handling of the shipment, including repacking, inspection, or transportation.

9.6. The Client agrees that the liability limitations specified are a material term of these Terms and apply regardless of the circumstances in which the damage arose.

10.1. The Client is deemed the sole declarant of the shipment and bears full responsibility for compliance with the requirements of the customs and other applicable laws of the USA, transit countries, and the country of destination.

10.2. The Client undertakes to provide complete, accurate, and reliable information about the contents of the shipment, including the description, value, quantity, and characteristics of the goods.

10.3. The Client assumes all risks associated with customs clearance, including but not limited to:

• delays
• inspections
• assessment of duties and taxes
• fines and penalties
• seizure or confiscation of goods

10.4. The Company is not liable for any actions or decisions of customs authorities and other government bodies, including delay, seizure, confiscation, or destruction of shipments.

10.5. The Company is not obliged to notify the Client of the actions of government authorities if such notifications are impossible or restricted by legal requirements.

10.6. The Company may, at its discretion, interact with customs and other government authorities, including providing information about the shipment, the Client, and the contents of the shipment, without the Client's additional consent.

10.7. All expenses related to customs clearance, including duties, taxes, fines, storage, and other payments, are borne entirely by the Client.

10.8. The Company is not liable for the impossibility of delivering a shipment in the event of restrictions, prohibitions, or changes in the law in any country along the route.

11.1. The Company is released from liability for full or partial failure to perform its obligations under these Terms if such failure is caused by force majeure circumstances (force majeure) that arose after the agreement was concluded and are beyond the reasonable control of the Company.

11.2. Force majeure circumstances include, but are not limited to:

• natural disasters (fires, floods, earthquakes, and others)
• hostilities, armed conflicts, terrorist acts
• sanctions, prohibitions, and restrictions imposed by government authorities
• acts or omissions of customs and other government authorities
• disruptions in the operation of transport infrastructure
• strikes, mass unrest
• failures in the operation of information systems and communications
• other circumstances that the Company could not foresee or prevent

11.3. If force majeure circumstances occur, the time for the Company to perform its obligations is automatically extended for the period of such circumstances.

11.4. The Company is not obliged to compensate the Client for any losses arising as a result of force majeure circumstances.

12.1. The Client must inspect the shipment upon receipt.

12.2. All claims related to loss, damage, or nonconformity of the shipment must be submitted:

• at the time of receipt, or
• no later than 3 (three) calendar days from the date of receipt of the shipment

12.3. Claims submitted after the period specified are not accepted and are not subject to review (waiver).

12.4. The Client must provide evidence supporting the claim, including photo and video materials and other documents.

12.5. The Company records video of shipment processing, but the retention period for such recordings is limited, and the Company does not guarantee that they can be provided after a reasonable period.

12.6. The Company may refuse to review a claim if the Client does not provide sufficient evidence.

12.7. The Company is not liable for latent defects in goods that did not arise through the fault of the Company.

12.8. The Company is not liable for shipments until they are actually accepted at the warehouse of the Company.

12.9. If a shipment was not received by the Company, the Client may submit a request to trace the shipment no later than 3 (three) calendar days from the expected date of delivery of the shipment to the warehouse of the Company indicated in the carrier's tracking.

12.10. After the period specified, requests to trace a shipment may be rejected by the Company without review.

13.1. The Company provides free storage of shipments at the warehouse for 30 (thirty) calendar days from the date of their actual acceptance.

13.2. After the period specified, a storage fee of $1 (one US dollar) is charged for each calendar day of storage for each shipment, unless otherwise established by the Company. Storage fees are accrued automatically, without additional notice to the Client.

13.3. The Client must, within a reasonable time, provide instructions for further processing, dispatch, or return of the shipment.

13.4. The Company is not liable for the consequences of the absence of instructions from the Client, including delayed dispatch, additional expenses, or the impossibility of delivery.

13.5. A shipment is deemed abandoned if:

• the Client does not provide instructions
• the Client does not pay for the services of the Company
• the Client cannot be reached

13.6. A shipment is recognized as abandoned after 90 (ninety) calendar days from the date of actual acceptance at the warehouse of the Company.

13.7. The Company is not obliged to take additional steps to locate the Client.

13.8. With respect to abandoned shipments, the Company may, at its discretion:

• dispose of the shipment
• sell the shipment
• use the shipment to offset expenses

13.9. The Client unconditionally waives any claims in respect of the shipment after the expiry of the period specified in clause 13.6.

13.10. The Company is not liable for any losses associated with the destruction or sale of the shipment.

14.1. In the event of a dispute or claim, the Client undertakes to contact the Company first to resolve the matter before contacting a bank, a payment system, or other third parties.

14.2. An unjustified chargeback initiated by the Client without first contacting the Company is a breach of these Terms.

14.3. If an unjustified chargeback is initiated, the Company may:

• suspend or terminate service to the Client
• block the Client's account
• retain shipments located at the warehouse
• refuse to provide services in the future

14.4. The Client undertakes to reimburse the Company for all losses, expenses, and fees related to the chargeback, including but not limited to:

• bank and payment system fees
• administrative expenses
• legal support expenses

14.5. The Company may collect the debt by compulsory means, including:

• assigning the debt to collection agencies
• applying to the courts

14.6. The Client undertakes to reimburse all expenses of the Company related to debt collection, including legal expenses, charges, and fees.

15.1. The failure of the Company to apply, or a delay in applying, any provision of these Terms does not constitute a waiver of the corresponding right or provision.

15.2. Any one-time or partial exercise of the rights of the Company does not limit or exclude the possibility of their further exercise in full.

15.3. Any exceptions, concessions, or relaxations granted to the Client apply solely to the specific case and do not create obligations for the Company in the future.

16.1. If any provision of these Terms is held invalid, unlawful, or unenforceable under applicable law, such provision shall be modified or limited to the extent necessary to give it legal effect.

16.2. The invalidity of one or more provisions does not affect the validity and enforceability of the remaining provisions of these Terms, which retain their full legal force.

17.1. The Company may at any time make changes and additions to these Terms without prior notice to the Client.

17.2. The current version of the Terms is published on the website of the Company and takes effect upon posting, unless otherwise stated.

17.3. Continued use of the services of the Company after changes are made constitutes the full and unconditional agreement of the Client to the updated version of the Terms.

18.1. These Terms are governed by and construed in accordance with the laws of the United States of America and the State of Delaware, without regard to conflict-of-laws rules.

18.2. All disputes, disagreements, or claims arising out of or in connection with these Terms shall be heard exclusively in the courts located in the State of Delaware.

18.3. The Client unconditionally agrees to the jurisdiction of the courts specified and waives the right to have disputes heard in other jurisdictions.